FAQs
What does "on-site" manager mean?
"On-site" manager means that an employee, usually the Store Manager, has an apartment on-site as part of the facility.
What is climate control?
Climate controlled units maintain a temperature of 55 to 85 degrees. This feature helps protect your stored belongings from the extreme temperatures.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space.
Do you offer RV/boat/car/motorcycle parking?
Sure Storage offers parking for RVs, boats, cars and motorcycles, but this is not a standard offering at all locations. Find the closest location to see if the service is available or use the Storage Search feature on this page to search for locations in your area with this offering.
What is a drive-up unit?
A drive-up unit is an outside unit, located on the first floor of a facility, that gives you the ability to load your belongings directly from a vehicle or truck.
What's the difference between office hours and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed. If you require access outside of our standard gate hours ask your Store Manager for information about 24-hour access.
What is the difference between an indoor and outdoor unit?
An outdoor unit has access from outside. An indoor unit is within the property and will require you to go inside to access your unit.
What are the payment terms?
Sure Storage strives to make your storage experience as hassle free as possible, including paying your bill. Typically, our leases are month-to-month. We also offer AutoPay. We can automatically charge your Mastercard®, Visa®, or Discover® each month. Or you can pay online in the "My Account" section here at Sure Storage.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5x5, or 25 square feet, to 10x30, or 300 square feet. Determining the right size is easy with the help of our size guide and the help of our Store Managers who are trained to assist you in this process.
How can I choose the right size self storage unit?
Estimating how much space you will need for your storage items can be easy if you know what you want to store. Use our size guide to find your right size.

